Privacy Policy

Data We Collect

When you use SeerHealth, we may collect:

• Account data (for example: user ID, email from identity provider).
• Health and wellness logs you enter or capture, such as glucose, meals, movement, stress, medications, sleep, notes, photos or barcodes you submit for logging, voice-derived text when you use voice capture, and experiment check-ins.
• App-generated summaries and insights based on your logged data.
• Technical and operational data needed to run and secure the service (for example: request metadata, error logs).

Device Permissions and On-Device Protection (App)

The mobile app may request access to certain device features. These prompts are shown in context — for example when you choose to capture a photo, scan a barcode, or use voice entry — not as a single bulk request at install.

• Camera: used only if you start a flow that needs the camera (such as a food photo or barcode). You can deny access; the feature will not work until permission is granted in system Settings.
• Microphone / speech recognition: used only if you start voice capture. Audio is processed for transcription as part of that feature.
• Biometric unlock (e.g. Face ID / Touch ID): optional. If you enable it, the app can require biometric re-authentication when reopening after idle time, to reduce casual access to health logs on a shared device. Biometric data stays on the device and is not sent to SeerHealth servers.

How We Use Data

We use data to:

• Provide core app features (log creation, timeline, reports, experiments, insights).
• Sync your data across sessions/devices.
• Secure and operate the service.
• Troubleshoot errors and improve reliability.

We do not sell your personal data.

Cloud Providers, Analytics, and AI Services

SeerHealth uses cloud infrastructure providers to host backend services and store data.

• Authentication is handled through Amazon Cognito.
• Application data is stored in backend databases and related cloud services.
• The public website at seerhealth.ai uses AWS services for aggregate traffic measurement: Amazon CloudFront access logs (including request path, referrer, timestamp, and coarse fields such as country where enabled in the log format), and a small first-party event API that records anonymous interaction events in AWS (for example App Store link taps and waitlist submissions). Marketing event records intentionally exclude raw IP addresses, email, and names; waitlist analytics may include a boolean indicating whether an optional name was provided.

SeerHealth may use AI-assisted processing for certain features (for example, note/meal/exercise parsing and experiment summary generation). When enabled, relevant feature inputs may be processed by AI service providers to return structured results.

Data Sharing

We share data only with service providers that help us operate SeerHealth (for example, hosting, authentication, AI processing, and infrastructure). We may disclose data if required by law or to protect rights, safety, and security.

Data Retention

We retain data while your account is active and as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. If you request deletion, we delete your app data as described below.

Account and Data Deletion

You can request deletion from inside the app:

• Open Settings → Account → Delete account.
• Confirm deletion.

Current behavior:

• SeerHealth deletes app data associated with your account in backend app storage (including logs, summaries, and experiment data).
• A minimal deletion audit marker may be retained for compliance/operations.
• Authentication identity removal may require support follow-up, depending on deployment setup.

Security

We use reasonable technical and organizational measures to protect data. No method of storage or transmission is 100% secure.

Children

SeerHealth is not intended for children under 13 (or higher age where required by local law).

International Use

Your data may be processed in countries where our providers operate.

Changes to This Policy

We may update this policy. We will update the effective date and, where required, provide additional notice.

Contact

For privacy questions or deletion support, contact:

• Email: contact@seerhealth.ai